About AnswerMate
The Sydney team behind your AI Receptionist for Small Business.
AnswerMate is a specialist AI Receptionist agency based in Sydney. We design, build and maintain custom AI receptionists that sound like real staff, follow your processes, and plug into the tools you already use.
Why we built AnswerMate, the AI Receptionist and AI answering service agency for real small businesses.
We started AnswerMate after seeing Sydney small businesses lose thousands of dollars a month from missed calls, slow voicemail responses and generic offshore answering services. Customers were ready to book, but no one picked up.
Instead of another DIY chatbot, we wanted to build a hands-on AI Receptionist and AI answering service — one where our team designs the conversation, integrates the AI with your calendars and CRMs, and then keeps training it based on real calls from your customers.
Today, AnswerMate operates as a full-service AI Receptionist and AI answering service agency for law firms, clinics, restaurants, trades and other small businesses that need the phone answered properly, every time.
What makes our AI Receptionist different.
AnswerMate is part AI lab, part operations team. We combine modern LLMs and voice tools with real-world call centre and small business experience.
Built for Australian callers
Your AI Receptionist is trained on Australian accents, local vernacular and location details. It knows Sydney suburbs, traffic realities and how customers here actually speak on the phone.
Integrated with your stack
We connect AnswerMate to your calendars, CRMs and booking platforms so your AI Receptionist can schedule jobs, log leads and update customer records in real time.
Human-led training and QA
Our team reviews real transcripts, refines prompts and updates call flows regularly. Your AI Receptionist keeps getting sharper as it learns from your business.
Clear business outcomes
We track metrics like booked jobs, answered calls and recovered revenue so you can see exactly how your AI Receptionist and AI answering service are performing for the business, not just the tech.
How we work with you to deploy your AI Receptionist.
AnswerMate is not a self-serve dashboard. We act as your ongoing AI Receptionist and AI answering service partner, from first strategy call through to monthly optimisation.
- 1
Discovery & call flow mapping
We review how calls work today, what “good” looks like for you, and which systems your AI Receptionist needs to talk to.
- 2
Design, build & integration
Our team writes scripts, configures your AI Receptionist, connects calendars and CRMs, then tests everything on a staging line.
- 3
Go-live, monitoring & optimisation
Once live, we monitor early calls closely, fine-tune responses and review performance with you so your AI Receptionist keeps improving over time.
Talk to the AnswerMate AI Receptionist team.
Share a few details about your small business, and we'll show you what an AI Receptionist and AI answering service could look like for your callers.
The team behind AnswerMate
Sydney-based. Australian-owned. Obsessed with making sure your phone is always answered.
Joel Lombardo
Founder & CEO
Joel founded AnswerMate after watching Sydney trades businesses lose thousands in leads to voicemail. With a background in operations and technology, he built the full-service agency model to ensure every client gets a working AI receptionist — not just a tool to configure.
- ✓Sydney-based
- ✓Operations + technology background
- ✓Founded 2025
The AnswerMate Team
AI Specialists & Client Success
Our team includes AI engineers, voice dialogue designers, and client success managers who review real call transcripts, refine your AI agent, and keep it improving month over month. Every client has a dedicated point of contact.
- ✓Sydney + remote AU team
- ✓AI engineering + call centre expertise
- ✓Ongoing optimisation included
2025
Founded
Sydney, NSW
50+
Clients Served
Australian businesses
10,000+
Calls Handled
Per month across clients