About AnswerMate
The Sydney team behind AnswerMate.
AnswerMate is a Sydney-based AI startup founded in 2025 by Joe Lombardo. This page is our story — who we are, why we built it, and how we work. Looking for what we do? Head to the homepage.
Why we started AnswerMate.
We started AnswerMate in 2025 after watching Sydney small businesses lose thousands of dollars a month to missed calls. Customers were ready to book, but no one picked up — and voicemail was quietly killing the pipeline.
We didn't want to ship another DIY chatbot. We wanted to build something hands-on — where our team designs the call script, integrates with your existing tools, and keeps refining the conversation based on real customer calls.
Today we work with law firms, clinics, restaurants, trades and other small businesses across Sydney and Australia who want the phone answered properly, every time.
How we're different.
We're part AI lab, part operations team. Modern LLMs and voice tools combined with real-world call-centre and small-business experience.
Built for Australian callers
Our AI is trained on Australian accents, local vernacular and location details. It knows Sydney suburbs, traffic realities and how customers here actually speak on the phone.
Integrated with your stack
We connect to your calendars, CRMs and booking platforms so the AI can schedule jobs, log leads and update customer records in real time.
Human-led training and QA
Our team reviews real transcripts, refines prompts and updates call flows regularly. The AI keeps getting sharper as it learns from your business.
Clear business outcomes
We track metrics like booked jobs, answered calls and recovered revenue — so you see exactly how the service is performing for the business, not just the tech.
How we work with you.
We're not a self-serve dashboard. We act as your ongoing partner — from first strategy call through to monthly optimisation.
- 1
Discovery & call flow mapping
We review how calls work today, what “good” looks like for you, and which systems the AI needs to talk to.
- 2
Design, build & integration
Our team writes scripts, configures the AI, connects calendars and CRMs, then tests everything on a staging line.
- 3
Go-live, monitoring & optimisation
Once live, we monitor early calls closely, fine-tune responses and review performance with you so the AI keeps improving over time.
Talk to the AnswerMate team.
Share a few details about your business and we'll show you what AnswerMate could do for your callers.
The team behind AnswerMate
Sydney-based. Australian-owned. Obsessed with making sure your phone is always answered.
Joe Lombardo
Founder & CEO
Joe founded AnswerMate after watching Sydney trades businesses lose thousands in leads to voicemail. With a background in operations and technology, he built the full-service agency model to ensure every client gets a working AI receptionist — not just a tool to configure.
- ✓Sydney-based
- ✓Operations + technology background
- ✓Founded 2025
The AnswerMate Team
AI Specialists & Client Success
Our team includes AI engineers, voice dialogue designers, and client success managers who review real call transcripts, refine your AI agent, and keep it improving month over month. Every client has a dedicated point of contact.
- ✓Sydney + remote AU team
- ✓AI engineering + call centre expertise
- ✓Ongoing optimisation included
2025
Founded
Sydney, NSW
50+
Clients Served
Australian businesses
10,000+
Calls Handled
Per month across clients